Important Travel Information

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PASSPORT, VISA AND HEALTH REQUIREMENTS:
For entry into the United States, you must have a full passport valid for at least 90 days beyond your date of arrival or the duration of your stay, whichever is greater.
Families must have an individual passport for each traveller, including children and infants.
Provided you are a British Citizen, travelling on business or pleasure for a period of 90 days or less and holding a return or onward ticket, you will usually not require a US visitor's visa and can travel under the visa waiver scheme. (In certain circumstances, e.g. if you have a criminal record, a visa may be required).
This information is for guidance only and full information may be obtained from the Information Service at the United States Embassy on 0906 820 0290 (premium charge line). Or access the US Embassy website at www.usembassy.org.uk.

British citizens holding 10 year British passports do not require a visa to for travel to Canada provided they fulfil the same requirements as described above for travel to the USA. For information regarding Canadian immigration regulations please call 0891 616644 (premium rate line) or see www.cicnet.ci.gc.ca/english/visit/index or the Canadian Tourism Information Network www.canadatourism.com.

Currently no vaccinations are required for entry to the USA or Canada but it is advisable to contact your doctor before departure.

It is the individual responsibility of each passenger to ensure they have correct documentation to enter any of the countries featured on their itinerary.
Persons with incorrect documentation may be denied boarding by the airline or deported upon arrival.
In the case of passengers who are not British Citizens and/or not of UK origin, some visa/health requirements may differ in detail.

BAGGAGE:
Your airline baggage allowance is two suitcases per person (except infants). The maximum linear dimensions of each suitcase (length + height + width) is 62 inches (158 centimetres) and the maximum weight of each piece is 50 lbs (23 kilograms). One piece of cabin baggage is permitted provided it is suitable for storage in an overhead locker or under an aircraft seat. The maximum size and weight of hand baggage permitted in the aircraft cabin varies by airline.

FLIGHTS/FLIGHT TIMES:
Aircraft types can be advised at the time of booking. Operational requirements may necessitate changes of flight equipment. Some flights may be operated by affiliate airlines utilising a “codeshare” arrangement.
Flight times will be advised on your confirmation invoice. Seasonal and operational changes may necessitate alterations to flight times and you will be advised of changes as soon as they are known.

SMOKING POLICY:

Flights: All airlines operating flights to North America offer a smoke free environment.
Restaurants: Most restaurants in the United States and Canada feature non-smoking and smoking areas. However, legislation has been enacted in many US states to prohibit smoking in any public place.
Hotels: Most US hotels have designated non-smoking rooms.
Villas: Most homes and villas are non-smoking.
Coach and rail tours: all tours are non-smoking.

MAPS:
Maps shown on this website and in publications are for guidance only and may not be to scale.

HOTELS:
The term "hotel" also includes local classifications such as motel, inn, lodge, etc. All of the featured hotels offer rooms with a queen sized bed or two twin (double) beds.
Double or twin rooms may contain only one double bed. Customers requiring separate beds should specifically request this at time of booking. Separate beds are on request only and cannot be guaranteed. Triple and quad rooms usually contain two double beds.
At most hotels up to two children under 12 years of age are accommodated free of charge when sharing their parents' room, provided existing bedding is utilised. The age for children may be higher at some locations. Special rates are usually available when a 3rd or 4th adult shares a room. Rollaway beds can be requested at most hotels; the cost is usually $6-$10 plus tax per night. A crib (cot) is available at most locations at no charge although some hotels may charge up to $10 plus tax per night. Rollaway and crib charges are payable direct to the hotel at check-in.

Rooms have air conditioning, ensuite toilet facilities with bath/shower, telephone, TV and radio. Note: Some National Park and other lodges and some hotels in our voucher programmes may not include some of these facilities.

There is no official grading system for hotels in North America. We have based our classifications upon those published in the Official Hotel Guide and the experience of ourselves and our suppliers.

Deluxe: outstanding hotel offering the highest standards of service, accommodation and facilities.
Superior: moderate deluxe or superior first class hotel.
First Class: hotel with dependable, comfortable accommodations, public areas and amenities.
Moderate: moderate first class or superior tourist hotel with generally comfortable accommodation and public areas; may be lacking in some features (for example, restaurant)
Tourist: budget property with generally well kept accommodation and public areas.

Every care has been taken to ensure the accuracy of hotel descriptions. An advertised facility may be temporarily unavailable due to weather conditions, maintenance or renovation. At times of peak demand it may be necessary to substitute hotels shown in itineraries. Every effort will be made to ensure alternative hotels are of an equal or better standard. Special events such as conventions, festivals or sporting events may result in rooms at the special rate in this brochure being severely limited and it may be only possible to obtain a room by paying a higher price.

Hotel check-in time is usually after 3.00 pm and check-out usually by 11.00 am. Some hotels may charge for the use of certain facilities such as health club, tennis courts, parking.
The majority of hotels provide free parking for guests. In city centre locations a parking fee may be payable and some larger hotels provide valet parking.
Please note that a booking fee may be assessed or incorporated into the rate quoted for accommodation reserved within National Parks.

Hotels featured in Self Drive Tours are for guidance only. Our suppliers reserve the right to substitute hotels of a similar standard at the time of booking.

GROUND ARRANGEMENTS:
Car rental, motorhomes, villas, apartments, hotels and land tours offered in this website are designed to be sold together with our low air fares. However, it is not essential to purchase air tickets from us and land arrangements can be purchased independently.

HOLIDAY INSURANCE:
(Click here for our Travel Insurance Options)

We consider adequate insurance protection to be essential for all members of your party. We recommend you take out our holiday insurance or arrange a policy providing comparable or greater cover under all sections. Please click to see paragraph 12 of our booking conditions.
You must indicate "YES" or "NO" in the Holiday Insurance box on the booking form. If you indicate "NO" please specify the name of your insurer. Premiums will be automatically added to your invoice unless you indicate "NO" on the booking form.

Insurance premiums are non-refundable and holiday insurance cannot be added after your confirmation invoice has been issued.
Please refer to Car Rental - Terms and Conditions regarding third party liability when driving in North America.

HOW TO BOOK:
Telephone us on 01424 224400 for reservations. Once your booking is requested we require your minimum deposit of £100 per person (or 25% of the accommodation / land tour cost if flights are not purchased through us) plus travel insurance premium(s) if required. An additional deposit may be required for other travel arrangements which have a high cancellation penalty, for example villas, cruises, coach/rail tours and specially created holidays. You will be advised at the time of booking if a higher deposit is required.
Once we have received your deposit you will be sent a confirmation invoice. The balance of the holiday cost is due not less than 8 weeks before departure. For bookings made within 8 weeks before departure, full payment is required at the time of booking. Failure to pay the balance of your holiday invoice by the due date will result in automatic cancellation of the arrangements and loss of the deposit paid. Travel documentation will be forwarded approximately 2 weeks before departure.

CREDIT CARD PAYMENTS:
We accept payment by Visa, MasterCard and American Express. However, it is necessary to make a credit card payment charge of 1.75% of the amount paid. Such charge will be shown on your confirmation invoice.
Please note that no charge is made if payment is by cheque or debit card (e.g. Switch).

CONSUMER PROTECTION:
We hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority providing protection for air holidays and flights. Our ATOL number is 4071. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

The air holidays and flights are protected by our Air Tour Organiser’s Licence (ATOL) issued by the Civil Aviation Authority (CAA). Our ATOL number is 4071.
Click on the ATOL symbol or visit the ATOL website at www.atol.org.uk for further information.

In addition, holidays purchased without flights are protected through our bonding with the Association of British Travel Agents. Our ABTA number is V5357.




IMPORTANT NOTICE:
All information contained on our website is based on information available at the time of publication. We check our website content regularly and all endeavours are made to ensure that it is accurate at all times; however, there may be occasions when certain information shown is no longer accurate. You will be informed about any changes to any of the relevant details within this website when you book with us as part of our commitment to quality customer service.



Holiday America
PO Box 45
Bexhill-on-Sea
East Sussex TN40 1PY, UK
Tel: +44 (0)1424 224400
Fax: +44 (0)1424 223300

Email: enquiries@holiday-america.net

Office hours: Monday to Friday 0900 – 1730; Saturday 0900 – 1300

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